- Terms & Conditions
- Is my shipment insured?
- Shipping insurance can be purchased for $1 per $100 of insured value. All shipments are insured for the declared value of the item(s) unless you opt out of insurance.
- While damaged or lost packages are rare, we recommend insuring each shipment in the unlikely event something does happen to your goods. In the event your shipment is damaged upon delivery or lost, Fycagro can assist you with the claims process.
- Please Note: You may not file a claim for damage or loss if you do not select shipment insurance.
- How do I file a claim for missing or damaged items?
- If your shipment is not delivered, or if items are missing or damaged, contact us immediately to begin the claims process.
- For missing items:
- If your shipment was not delivered, or if items were missing, you will need the following items to file a claim:
- Claim form: Contact us, and FyCargo will provide you with the proper document
- Copy of the merchant invoice or receipt showing the purchase price.
- For damaged items:
- If your item arrived damaged, you will need the following documentation to file a claim:
- Claim form: Contact us, and FyCargo will provide you with the proper document
- Photos of the damaged item(s)
- Photos of inside and outside of box
- Damage Report filed with the carrier locally. If you are unable to obtain a Damage Report, itemized repair order or damage statement from a certified technician
- Copy of the merchant invoice or receipt showing the purchase price
- Important filing deadlines:
- Small Pack Saver claims must be filed no later than 60 days from ship date. For damaged shipments, the claim can be filled after delivery. For lost packages, claims cannot be filed until 45 days after the ship date.
- Claims are reviewed on an individual basis and are usually resolved within 5 days. When a claim is approved, the reimbursement will be credited to your FyCargo account. You can use the credit to pay for shipping costs, membership fees, etc.
- All Claims: FyCargo claims for lost or damaged merchandise must be filed within the published time limits of the particular carrier. Claims are considered filed when fully completed claim form, photographs, and receipts are received by FyCargo. Claims are reviewed individually and this review process is usually resolved in 5 days. Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture, lighting and manufacturer’s boxes, regardless of Declared Value or Insurance paid. Claim liability is limited to the lesser or either Declared Value, Proof of Purchase or Specific commodity liability limit. Claim liability for damage to items prepackaged by manufacturer will be limited, including all such commodity groups listed above. Failure to file a completed claim within the carrier time limit will invalidate the claim.
- What does insurance cover?
- Insurance covers loss or damage to the items in your shipment. Claims can be filed for the declared value plus international shipping costs, if applicable. Insurance does NOT cover import duties and taxes, domestic shipping costs or damage to the manufacturer’s box/packaging.
- Couriers may carry limited or no liability for antique or vintage items, jewelry, TVs, electronics, manufacturer’s box/packaging and prohibited goods. Please check with your specific courier for a complete list of prohibited items by courier.
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